Welcome to Scandi Living Customer Service We are strongly committed to customer service and want to ensure that you have a very relaxing, enjoyable and secure shopping experience here at Scandi Living. If you are having difficulties placing an order online, or simply prefer buying over the phone, please do not hesitate to contact us on 01428 608050 between 09.00-17.00 Mon-Fri. Outside these hours, or if for any reason we cannot take your call, please leave a message with your name and contact details and we will contact you as soon as possible. We always do our very best to provide you with excellent customer service. For example, if there is a product from one of our brands that you can't see on the website or that you perhaps like in a different colour or size please contact us and we will try our best to order this in for you.
1. Making a purchase
Ordering online is easy and the steps involved are set out below. However if you are having any trouble please do not hesitate to contact us. All products can be located: - By product range, and
- By brand
When you find a product that you would like to purchase, select the quantity you want and then just click the "Add to Basket" button.
If you wish to view the products in your shopping bag then click on the "View Basket" button at the top of the page.
If you have finished shopping select "Checkout" and follow the on-screen instructions. You will now be transferred to our Payment Service Provider Sage Pay - the largest independent payment service provider in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay's utmost priority to ensure that transaction data is handled in a safe and secure way. Here you will enter your card details and cardholder validation checks carried out, all in a completely secure environment, using all the latest fraud prevention methods. We do not store or process credit card details on our website. All major credit and debit cards are accepted including: Visa, Visa Delta, Visa Electron, MasterCard, Switch, Maestro and now also PayPal. When completed you will automatically receive an order confirmation email. You can also order by phoning 01428 681 474 or by filling out this  Orderform.pdf and sending it via email or post. If you live nearby you are welcome to make an appointment to view our products. We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. In case of the unfortunate event that we have run out of stock and you have already paid for the goods a full refund will be given.
If you wish to pay for goods by cheque, then please contact us on 01428 681474 stating which items you wish to order and we will send out your products when your cheque has cleared in our bank account.
2. Returns Returned items should be sent to: Scandi Living, Returns, Hindhead Galleries, Tilford Road, Hindhead, GU26 6SF
We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. Please return the product in perfect unused condition and in the original packaging within 14days for a full refund of the product cost.
To return an item plese complete the return slip, stating your reason for return and whether you require an exchange or refund, and enclose with the item to be returned. We recommend that you use Royal Mail's recorded delivery service or obtain a free 'Certificate of Posting' to provide you with proof of delivery, as we do not acccept responsibility for parcels lost in transit. Unfortunately we are not able to reimburse return delivery costs. However there is no further Postage and Packaging charge to pay for exchanging items to UK addresses. If any goods are damaged or faulty please contact us so that we can advise on the return and replacment of the item. Refunds for items bought as gifts can only be given to the original purchaser. If you decide to exchange an item the purchaser will be informed. 3. Wedding List Would like to buy you a special gift to mark your special day and a bright new future. Something gorgeous, striking or useful that you'll want to keep for years to come. We are proud to offer a different range of products that can be hard to find on other wedding lists. Set up your list with us and make sure you get what you want. We have made it as easy as possible for you. It's also simple for your guests to purchase the gifts online or over the phone. If you have any questions, our customer service department is always on hand to help, just give us a call or send us an email on giftlist@scandiliving.com. You don't have to get married to have a gift list - you can use this service for any special occasion - birthdays, anniversaries, christenings, barmitzvas. We have made setting up and managing your list easy and straightforward. Setting up your gift list It's easy to set up your list online. Register by creating a new account by following the link from the homepage.On the next page you register your Gift list . Here you let us know about who is getting married, date and an opportunity to leave a message, which your guests will see when they log in to your list. You will then be given a link to your gift list with a personalized code. Then you can simply send an email to your guests telling them about your gift list with Scandi Living and include the above mentioned link with code. We can also provide gift cards that you can send out to guests to tell them about your list (just give us a call). Then to the fun bit - simply choose the things you would like by browsing the website and clicking "add to wedding list button" and watch the list build. We suggest you choose items for your list eight to ten weeks before your event to minimise the chance of an item being discontinued and to receive the gifts in time. Managing your list You can check and amend your list anytime online. This means you can see what your guests have bought for you at anytime. And you won't get the same present twice - because items come off the list as soon as someone buys them. You are also welcome to contact us for an update Closing the list and delivery We like to send the gifts as and when people buy them - straight to the buyer and they can then bring them along to the wedding - like in the good old time. But if you want it any other way please feel free to discuss this with us. We will contact you to close the list latest 1 week before the event.
4. Product care
All natural fibres have a unique structure and react differently to being laundered and used. In order to retain the integrity and sheen of the textiles, it's therefore important for you to get to know the natural fibres and how they behave. Follow the simple care advice included below to get the most out of your textiles.
LINEN - Linen is a hard-wearing natural fibre that is kind to the skin, with a great ability to absorb and release moisture. Properly woven, it is ideal for items such as towels, sheets, pillowcases, tablecloths and napkins. The smooth surface of the fibres also makes it relatively easy to remove dust and specks of dirt. The reward for caring for your linen is a material that ages more slowly than other materials, and becomes softer and more beautiful over time.
Care
Always vary the way you fold your linen, and store it rolled up. This avoids unnecessary fibre damage along the folds. Avoid too much contact with heat if you wish to retain the natural sheen and integrity of the linen. Your linen should preferably be stored in a dark, dry place.
Laundry
- Both linen and half-linen should be washed at 60°c
- Choose a gentle programme and use a mild detergent
- Wash whites and coloureds separately. Spin on a short cycle and do not tumble dry
- Let the linen drip dry and rest for at least a day before mangling
- Mangle once when the linen is damp and once more when the linen is dry
- As an alternative to mangling, it is also fine to iron the linen on a high heat while slightly damp
- Stubborn stains can be removed using a 1% chlorine solution and soapy water brushed onto the stains
- Soak the linen in mild soapy water for a couple of hours
- Delicate linen items are best washed by hand
- We recommend dry cleaning for open-weave roll goods. OUR COATED LINEN TABLECLOTHS Linen fabric coated with water based acrylate. Does not contain PVC. Can be washed at 40 degrees celsius. Use a mild washing detergent but no fabric softener. Let the fabric drip dry instead of spinning it. Do not tumble dry. Do not dry clean. The fabric can be steam ironed on the reverse side at a medium temperature.
COTTON
Cotton is a hard-wearing material that tolerates heat and light well, with good moisture absorption. Its excellent properties mean that this material is used for many different types of textile.
Care
Cotton easily absorbs dirt, but can also be subjected to tough cleaning. If you launder towels once before use, it increases their moisture absorption, as well as getting rid of loose textile fibres.
Laundry
- Wash at 40°c. Bed linen can be washed at 60°c
- Cotton fabrics tolerate heat well, but shrink if washed at too high a temperature
- Wash whites and coloureds separately the first time to avoid colours running
- Iron or mangle damp in order to retain a smooth surface
- We recommend dry cleaning for cotton voile
- Avoid using rinsing agents when washing towels, as this makes them less absorbent
WOOL
Wool is an elastic, insulating fibre that tolerates light and absorbs moisture extremely well. The properties of wool vary depending on the length of the fibre. Long-fibre wool is used for hard-wearing materials, while short-fibre wool gives a more warming and softer yarn that is ideal for throws.
Care
It is best not to wash wool too often. As an alternative to washing, wool can be aired in damp weather and then brushed down.
Laundry
- We recommend dry cleaning for all wool products
SILK
Silk is a strong, sleek material that is highly resistant to dirt. Despite being quite thin, silk fabrics are extremely tolerant of heat and are good at absorbing moisture. Silk is easy to launder, and also dries quickly.
Care
Silk can be subjected to wear and laundering for a long time without losing its beauty. Do not wash too often, hang in an airy place, and air well between uses.
Laundry
- Wash at max 30-40°c
- Choose a gentle programme and use a mild detergent
- We recommend that you avoid using powder detergents, and that you do not use rinsing agents or fabric softeners
- Never wash white silk with other colours
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